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Customer Service

member benefits

As an exclusive Principal Secret^® Member, you receive the following benefits:

Convenient Auto-Delivery Service - Control your shipping frequency and delivery schedule
Easy Customization - Change the products in your kit at any time
60-Day Money-Back Guarantee on every shipment (minus shipping and handling)

convenient auto-delivery service

The auto-delivery program is one of the many Principal Secret^® membership benefits. It automatically ships your favorite Principal Secret^® products to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's a simple way to ensure you get the products you want, when you want them. You can change or cancel your auto-delivery service anytime by contacting customer service via chat or at 1-800-545-5595.

easy customization

Get only the products you want, when you want them. It is completely flexible. Create a kit with only 3 products or as many as 8 products. The choice is yours. You can also change the number of items in your kit anytime. Call 1-800-545-5595 to customize your kit.

60-day money-back guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

shipping and returns

How often can I get my kit shipped to me?

After receiving your introductory kit, you may adjust your auto-delivery frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 20 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call 1-800-545-5595 to see your next shipment schedule or to manage your shipping frequency.

How do I return my products?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return the product(s), even if empty, within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

Principal Secret^® Returns
6 Commerce Way
Arden, NC 28704

We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can chat with us online or you can call us at 800-545-5595. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 800-545-5595.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.

Frequently Asked Questions

Please select a question for additional advice on using Principal Secret

Why do I need skin care?
Skin care is not vanity--it is a necessary investment in your skin’s good health and your future appearance,
whatever your age. The state of your health is reflected in your face, and a proper skin care program is preventative
and hygienic, like brushing your teeth every day and seeing your dentist twice a year. In our changing world, we
have pollution, increased stress and more exposure to sun because of the thinning ozone layer. And, because the skin is the largest organ of the body, its health is critical for your overall wellbeing and beauty.
What special ingredients does Reclaim® have and how will it improve my skin?
Reclaim®’s Argireline® Molecular Complex, is an exclusive combination of Argireline® and APT-GC. It is intended to work synergistically to help diminish the visible appearance of age-advancing lines while helping restore the skin’s youthful appearance. It is designed to accelerate the skin’s natural exfoliation process--without irritation.
What about different skin types? Don’t I need a special product if I have oily skin?
All skin types rely on moisture--even oily skin. Our Principal Secret® HydraMoisture Technology® provides a surge of moisture to deliver healthy, long-lasting hydration where you need it most. By keeping skin hydrated, Reclaim® helps combat the effects of moisture loss, one of the primary signs of aging. It is ideal for all skin types.
What results can I expect from the Reclaim® products?*
In clinical studies, over 70% of participants using Reclaim® with Argireline® reported a decrease in the appearance of visible fine lines and wrinkles.
A lot of people claim to have age-fighting ingredients in their products. What makes Reclaim® different from everything else out there on the market?
Reclaim® has the global exclusive rights to use Argireline® Molecular Complex, which is designed to battle free radicals and fights off the visible signs of aging. The key ingredient is Argireline, helping to smooth away the visible appearance of wrinkles.
How can I learn more about Victoria Principal's sensitive skin care line, Advanced?
To find out more about this skin care line that is packed with vitamins and designed for sensitive skin,
click on this link. You may also call toll-free 1-800-545-5595 to find out more about this line of products.
How can I order the Principal Secret® catalog?
There are two ways you can order our Principal Secret® catalog. You can either complete the online request form
or call 1-800-545-5595.
How can I learn more about Victoria Principal?
Visit Victoria Principal’s biography to learn more about her background as a skin care expert, actress, producer
and author.
Who do I contact for more information?
Thank you for your interest in Principal Secret^®. To reach us by phone, please call
1-800-545-5595.

Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Principal Secret^® Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).