Customer Service

Perks of being a VIP. Customize Your Kit!

  1. Pick your kit size - You can pick anywhere from 3-10 pieces!
  2. Pick your products - Cleansers, creams and masks, oh my! Need 2 cleansers or want to try a new product? Choose your products and then...
  3. Pick your delivery schedule - Every 30, 60, 90 or 120 days. You decide! You know what you need better than anyone, so we're here to give you just that.

To become a VIP Principal Secret Club member, call 1-800-545-5595 today.


60-day Money-Back Guarantee

If for any reason you're not completely satisfied, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.


SHIPPING AND RETURNS


Principal Secret® features our 60-day Bottom-of-the-jar guarantee. If for any reason you are not absolutely delighted with Principal Secret®, simply follow the return instructions below and return your products within 60 days of receipt for a refund of the purchase price (less S&H)--even if the jars or tubes are empty!

To return your product, simply contact a Customer Service Representative at 1-800-545-5595 to request your Return Authorization number. Returns must be postmarked within 7 days of RA number issuance. Please write your RA number legibly on the outside of your shipping box. Remember that a box missing an RA number will be refused and returned to sender at sender's expense.

Complete the back portion of your invoice form and include it in the package being returned. We suggest shipping your returns via UPS or Certified Mail with a receipt of mail. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

All returns and exchanges should be shipped to:

Principal Secret
25892 Town Centre Dr.
Foothill Ranch, CA 92610-3437


CANCELLATIONS

How can I change or cancel my order?

If your order has not shipped yet, you can make changes by calling us at 1-800-545-5595. If you'd like to cancel any future orders, you can call us at 1-800-545-5595.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, just return the containers within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling), even if the containers are empty.



Frequently Asked Questions

Please select a question for additional advice on using Principal Secret




Contact Us

Have a question about your order, a specific product, or just can't find what you're looking for? Our Principal Secret® Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST). Call Customer Service at 1-800-545-5595.